Last Update: 26 June 2023
Surrey Detailing Ltd. owns and operates websites including saenovo.com, online platforms, mobile applications, and other services that link to this Privacy Policy (collectively, the “Services”). Surrey Detailing Ltd. and its subsidiaries are referred to as “we,” “us,” or “our.”
PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING THE SERVICES.
We value and respect the privacy of our customers, visitors, and users of the Services and our workforce (including employees, job applicants, contractors, consultants, and any owners, officers, or other members of Surrey Detailing Ltd. (collectively, “Personnel”)) (all together, “you” or “your”). The purpose of the following Privacy Policy (“Privacy Policy”) is to provide you with information about Surrey Detailing Ltd. regarding the collection, processing, use, storage, and disclosure of information when you use our Services or that we otherwise collect from our Personnel. This Privacy Policy also describes the choices you can make about our use of your information.
When you use the Services, you are consenting to the collection and use of your information as described in this Privacy Policy, though we may ask for specific consent to particular uses of your information or collection of specific types of sensitive information. By accessing or using the Services, you represent and warrant that you are at least eighteen (18) years old and possess the legal right and ability to agree to the following Privacy Policy. If you do not agree to all of the terms and conditions of this Privacy Policy, you should not access or use the Services or disclose any Personal Information (defined below) through the Services. By using the Services and accepting these terms, you agree to the terms of this Privacy Policy and the collection and use of information in accordance with this Privacy Policy.
From time to time, we may revise or modify this Privacy Policy, by posting the amended version including the effective date of the updated version. You should regularly review this Privacy Policy whenever you access, visit, and/or use the Services. If you do not agree to be bound by this Privacy Policy or any subsequent modifications, you should not access or use our Services or disclose any Personal Information through our Services. This Privacy Policy is incorporated into and governed by our Terms of Use, which is accessible within the footer of our websites.
Depending upon where you live, additional terms and protections may apply. Click here for state-specific terms and protections.
- HOW TO CONTACT US
If you have any questions or concerns about our use of your Personal Information (defined below) or wish to communicate with our senior privacy official or senior security official, please do not hesitate to contact us by email at privacy@www.saenovo.com.
- HOW WE COLLECT PERSONAL INFORMATION
While using, accessing, or otherwise engaging with our Services, we may collect or ask you to provide us with certain personally identifiable information (“Personal Information”). Personal Information is information that identifies, relates to, describes, can reasonably be associated with, or can reasonably be linked to a particular individual or household.
We collect information from you both when you provide it voluntarily and also automatically when you use our Services. We may also collect Personal Information from other sources, as described below.
We collect Personal Information from you and any devices (including mobile devices) you use when you use our Services, register for an account with us, provide us information on a web form or over the telephone, update or add information to your account, or when you otherwise correspond with us or interact with us through the Services or engage or connect with us through one of our social media pages. Please remember that any information that you disclose in public comments, forums, or other areas where users can submit comments (“Forums”) becomes public, is not maintained or treated as confidential, and you should exercise caution when deciding to disclose your Personal Information.
In addition, we also collect Personal Information about you from third parties in connection with our Services, including from the following sources:
- Our customers
- Business partners
- Data analytics service providers
- Email, chat, and other communications service providers
- Customer service providers
- Advertising providers
- Social media platforms
- Promotional partners
- INFORMATION WE COLLECT AND HOW WE USE PERSONAL INFORMATION
We may collect the following categories of Personal Information from you, depending on your interactions with our Services and the choices you make, as further described below:
- Your name, email address, postal address, telephone number, unique personal identifier, and Internet Protocol (IP) address.
- Records of products or services obtained, considered, or other consuming histories.
- User data. Any data entered voluntarily into a form on the Services.
- Financial Information. Your name, billing address, and payment information (including credit or debit card type, expiration date, and certain digits of your card number).
- Internet or other electronic network activity information. For example:
- Browsing history. Data about the webpages you visit.
- Search history. Data about the search terms you enter.
- Device, connectivity, and configuration data. Data about your device and nearby networks, including regional and language settings.
- Geolocation data. Data about your device’s location, which is inferred from your IP address and your postal address, and if you have enabled the location tracking features, data from your device may also be gathered pertaining to GPS signals, device sensors, WiFi access points, and cellular tower IDs. If you have enabled the location tracking features, location data may be collected when the mobile application is closed or not in use to enable the mobile application to promptly display nearby service locations, reduce check-in times, and automatically keep track of your route, distance, and speed stats.
- Demographic data. Data about you such as your age (date of birth), preferred language, and other data reflecting your consumer preferences and characteristics.
Your Personal Information is used by Surrey Detailing Ltd. to enhance your relationship with us, respond to your requests, tailor offerings to you, communicate with you about products, services, special offerings, and events or programs offered by us or our marketing partners that may be of interest to you. Surrey Detailing Ltd. also may use this information to analyze and manage our businesses. We generally process your information when we need to do so to fulfill a contractual obligation or where we or someone we work with needs to use your Personal Information for a reason related to our/their business. These interests are further detailed in the chart below. We only process Personal Information for these interests after considering the potential risks to your privacy.
Information collected through use of our Services
| Categories of Information | Description of category | How We Use Information | Categories of Third Parties with Whom we Disclose Information (discussed further in “Disclosure of Information” below) |
| Account Information (Identifiers, Interactions, User data, Internet or electronic network activity information) | This is the Personal Information that is provided by you to enable you to login and access your account and/or our Services. This may include your name, address, email address, and phone number. Registering for an account is an optional service provided by some of our Services. Some of the Personal Information we will ask you to provide is required in order to create your account. |
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| Email Registration Information (Identifiers, User Data) | You may provide your email address in order to receive information, news and alerts via email. |
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| Customer Service Information (Identifiers, User Data) | This includes any Personal Information that you choose to provide, whether by phone, email, mail, or chat, to our customer service representatives or other Surrey Detailing Ltd. employees when making a request for information or otherwise contacting us through the Services. |
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| Qualification Information (Identifiers, User data, Demographic data) | This is the Personal Information that you provide if you choose to determine if you qualify to participate in certain Services. This includes your name, date of birth, email, phone number, and postal code. |
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| Demographic Data | We may collect such Personal Information when you contact us or respond to our communications to you, provide feedback or post on a forum through our Services, including if you leave a comment on articles posted on the Services. |
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| Location Information (Identifiers, User data, Geolocation data) | We may collect general location information if you use features on our Services that provide location-based services. |
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| Usage Information (Interactions, Internet or electronic network activity information, Geolocation data) | This can be Personal Information and non-Personal Information that is collected about you when you are using our Services, and this may include:
We or our third-party partners use common tracking tools (including cookies, web beacons, and pixels) which we and our third-party service providers may use to collect information about the pages you view, our Services functions that you access, the buttons and icons you click, and to make it easier and more efficient for you to use our Services, and to market to you and/or provide advertising content that we think may be of interest to you. You can choose whether to accept cookies by changing the settings on your browser or device. However, if you choose to disable this function, your experience with our Services may be impaired and some features may not work as they were intended. When we use cookies or other similar technologies, we may set the cookies ourselves or ask third parties to do so to help us. |
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| Third Party Data (Identifiers, Internet or electronic network activity information) | This includes both Personal Information and non-personally identifiable data from our affiliates, customers, partners or vendors, data brokers, or public sources. | To provide, maintain, operate, personalize, and improve the Services.
| Software and Service Providers Analytics Providers Marketing Service Providers Advertising Service Providers In connection with business transactions |
Generally, you control the amount and type of information you voluntarily provide to us when using the Services. You are not required to provide us with any Personal Information as a visitor to the Services. When you register for an account, make a request for information, or otherwise communicate with us via the Services (as discussed in “Account Information”, “Email Registration Information” and “Customer Service Information” in the table above), you may be required to provide us with certain Personal Information such as your name, email address, company name, as applicable. We will offer you choices when we ask for Personal Information whenever reasonably possible. Any information you provide may be combined with demographic and other information that is available in order to allow us to better communicate with you and enhance your experience. If we combine or associate information from other sources with Personal Information that we collect through the Services, we will treat the combined information as Personal Information in accordance with this Privacy Policy.
Anonymized Information. We may collect non-personally identifiable Usage Information via cookies, web beacons, and similar technologies as further described in the “Usage Information” section above when you visit our Services. We may also use anonymized and aggregated information that may be created or derived from your Personal Information or usage of our Services for purposes that include data analysis, improving our Services, advertising, and developing new features and functionality within our Services. We may further use such anonymized and aggregated information to conduct aggregate or research analysis to enhance, protect, and make informed decisions on the Services.
- DISCLOSURE OF INFORMATION
We disclose non-Personal Information with third parties at our discretion. We do not sell or rent any Personal Information (including the Personal Information of consumers under 16 years of age) with third parties and have not done so in the past twelve (12) months. In connection with our Services, we may disclose your Personal Information with certain third parties who we engage for business purposes to help us run our business and perform the Services, including under the following circumstances:
- Software and service providers we use to manage and process your information, for example, hosting providers, analytics providers and payment processors.
- Affiliates, subsidiaries and customers.
- Service or offering-related service providers, such as our vendors and instructors.
- Human resources software and/or service providers we use to support Surrey Detailing Ltd. management of employees, contractors, and consultants (for example, a company utilized to assist with recruiting and evaluating potential job applicants, or a company whose services we use to manage timekeeping, payroll, and employee benefits).
- Analytics service providers, including Google Analytics, a service provided by Google, Inc., to gather information about how you and other users engage with our Services. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners.
- Marketing service providers we may use to communicate with you.
- Advertising service providers.
- Trusted partners that offer services that may be of interest to you.
- Other third parties with whom you expressly request us to disclose your Personal Information.
In addition to performing our own analytics and providing content and advertisements on our Services and elsewhere online, we may work with third parties and other vendors who provide us with information and services relating to our advertising and analytics. These service providers may set and access their own tracking technologies on your device (including cookies and web beacons) and may otherwise collect or have access to information about you. Some of these parties may collect Personal Information over time when you visit the Services or other online websites and services. We may disclose Usage Information or other de-identified data about visitors with third-party advertising companies, analytics providers, and other vendors for analytics and advertising purposes. In some cases, we may customize messages to you based on information that we have about you. We do not, however, sell or use Personal Information about you for targeted advertising on third-party websites.
Additionally, we will disclose your Personal Information to third parties where required by law, where it is necessary in connection with our Services or products, or where we have another legitimate interest in doing so. If we are subject to a merger or acquisition with/by another company, we may provide information to them in connection with the transaction.
- HOW WE SAFEGUARD YOUR INFORMATION
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. Any transmission of Personal Information is at your own risk.
- HOW LONG WE STORE YOUR INFORMATION
We will retain your Personal Information for as long as is necessary for the legitimate business purposes set out in this Privacy Policy. We will retain and use your Personal Information to the extent necessary to comply with our legal, accounting, or reporting obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies. Following termination or deactivation of your account on the Services, we may retain your Personal Information for a reasonable time for archival purposes. Additionally, we may continue to store your Personal Information contained in our standard back-ups.
We also will retain Usage Information for internal analysis purposes. Usage Information is generally retained for a shorter period of time, except when Usage Information is used to strengthen the security or to improve the functionality of our Services or products or we are legally obligated to retain Usage Information for longer periods.
- INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION
From time to time we transfer your personal information to our Surrey Detailing Ltd. companies, suppliers or service providers based outside of the EEA for the purposes described in this privacy policy (please see the section above “DISCLOSURE OF INFORMATION”). When we do this, your personal information will continue to be subject to one or more appropriate safeguards set out in the law. These might be the use of model contracts in a form approved by regulators, or having our suppliers sign up to an independent privacy scheme approved by regulators.
- YOUR RIGHTS
You have a number of rights under data protection legislation which, in certain circumstances, you may be able to exercise in relation to the personal information we process about you
These include:
- the right to access a copy of the personal information we hold about you;
- the right to correction of inaccurate personal information we hold about you;
- the right to restrict our use of your personal information;
- the right to be forgotten;
- the right of data portability; and
- the right to object to our use of your personal information.
Where we rely on consent as the legal basis on which we process your personal information, you may also withdraw that consent at any time.
If you are seeking to exercise any of these rights, please contact us using the details in the “Contact Us” section below. Please note that we will need to verify your identity before we can fulfil any of your rights under data protection law. This helps us to protect the personal information belonging to our customer against fraudulent requests.